tidy maids of Frisco
Residential and Commercial Cleaning
Carpet Cleaning and Stain Removal
Tile and Grout Cleaning

Terms of Service

 

Services: Our services page details all services and deliverables typically performed.

• We will not charge by the number of hours and/or by the number of people present when the service is performed. Durations and number of staff present may vary and is at the sole discretion of tidy maids of Frisco.​​

• Please let our sales team know, in advance, which service you would like. 

  • Same day changes and add-ons may or may not be possible. Please do not ask the team on site; rather, call our office at 469-731-0360 to inquire about adding a service​

• Services listed as additional services will most likely, have an additional charge.

• If we have not been out to clean your home within 4 weeks a Standard or Express will not be available. Rather, a Comprehensive should be expected, billed at its rate

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Additional Services*

*Additional cost may apply

• Oven interior cleaning-

  • We use a non fume oven cleaning product.

  • Please note: Stains inside the oven double glass cannot be removed since we cannot access that area.

• Refrigerator interior cleaning -

  • We clean the refrigerator side. We cannot clean the freezer side since it has ice in it. We do not remove glass shelves when cleaning the refrigerator. (Units must be empty prior to cleaning)

• Bed Linen Service

  • When new linens are laid out for us.

  • We will take the old linen to the laundry room for you

  • Up to three beds. More than three carries an extra charge

• Window Cleaning

  • (Within reach inside the home)

  • Expected window size is 4' x 8'

  • Divided panes or widows with muntins carry a higher charge

 

Payment: - We accept Cash and Checks. but do require one of the following cards to confirm and secure the service: Visa, MasterCard, American Express, or Discover. A hold will be placed on the card on the day of the service. If you are paying with cash or check please place the payment in a sealed envelope with 'tidy maids of Frisco" written on it. Also, we must know in advance of the service date so we can have the card hold released the same day and payment is due upon the teams arrival. If you use a debit card, your bank determines the timeframe to post the release on their end.  To schedule a service or provide payment method information, please contact our office by phone (469-731-0360) M-F, 8am to 5pm. Please do not try to send card information via email.

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Cancellation and Schedule Changes:  To avoid a fee please make these requests , during business hours via telephone (Monday through Friday 8am - 5pm) at 469-731-0360) at least 7 days before it is scheduled. We employ real local people to answer our phone so please speak with one of them. A voicemail or email will most likely not be considered for a cancellation.

 

Pet Policy: We love animals but they can leave a lot of hair behind.  An additional fee will be added if the home has pets. Please have your pets secured before we arrive. If they are secured in a room that you do not want us to open, please let us know.

 

First Time Cleanings: We do offer reduced rates for recurring service. The first time we clean your home, you should expect that rate to be higher or equal to that of a comprehensive cleaning. Thereafter, the reduced rate will apply.

 

Before We Arrive: To avoid an unnecessary cancellation and fee:

• We require that utilities be turned on prior to our arrival. 

  • The home's hot water heater must be functioning normally

  • If the utilities are not turned on, our team will have to leave

• We will need any relevant gate / security codes and access to the home

• Please ensure that clutter is removed from surfaces to be cleaned. 

  • Surfaces and floors that are cluttered will not be cleaned.

  • Excessive clutter is a safety issue and may result in cancellation

 

Quality: We pride ourselves in cleaning homes well.  While we cannot make a house look new again, you can expect and honorable and excellent effort to cover all pieces related to your service type (listed at the top of the page).

• If you are not satisfied call us within 24 hours and we will make it right.  Your satisfaction is our top priority!

• Video and/or photos can be taken onsite for internal use and quality purposes.

• Please note that we will not move furniture with the exception of lightweight dining table chairs.

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• A few notes on cleanings: 

  • Our staff are only permitted to use company issued materials and equipment such as small step stool/ladders and/or extendable handles/poles  to extend their reach.

  • Items/areas/surfaces, etc.. may be skipped if we believe that they are inaccessible, cluttered, or otherwise not able to be cleaned, or that they could pose a risk pertaining to safety, liability, productivity, or any other risk. (This should not affect the service price)

  • Stains: We cannot assure stain removal. We will give a best effort to clean and reduce their appearance. 

  • Oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping.. Paint or substances like it may not be able to be removed and could pose a risk of smearing.

  • After a standard plus, move, or other first time cleaning, dust often is suspended in the air as it is knocked off during cleaning, and may settle after the cleaning is complete.  We cannot affect this in one visit.  However, subsequent cleanings should reduce this.

  • It is recommended to change your air filters after a standard plus, move, or other first time cleaning

• Heavy Soil, Dust, Clutter. etc..

  • Homes that have excessive dust, dirt, grease, pet hair, or other build up will be assessed a comprehensive cleaning rate and an additional charge. (Note: Stains, oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping..​

    • Examples of a home in this condition would be:

      • a rental property where the renter has rarely cleaned

      • a house lived in for months where only sweeping and light cleaning of some surfaces was ever done

      • a house where the toilets, shower, tub, etc.. have rarely ever been cleaned

      • a house that has been recently renovated, remodeled, or had other types of construction performed

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Customer Interaction:

• Our office should be notified, in advance, of any information necessary for the team to complete their work  Outside of initial pleasantries, please refrain from directing, interacting, assisting, following, supervising. or shadowing the team members. Please call 469-731-0360 for any onsite instructions.  Our office staff will convey the information to the team onsite.

• We ask that our employees be allowed to complete all of their work before any customer inspection is conducted.​

• ​We routinely have supervisors and managers conduct work inspections.

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Missed items: Should we fail to deliver a service please notify our office on the day of the cleaning. 

• We do not remedy the situation with an account credit.  Rather, we will arrange to have service provided or quality issue remedied as soon as possible.  Often, this can be done within 24 hours.  Quality concerns raised after the day of cleaning are difficult to address. 

• Items/areas/surfaces, etc.. may be skipped if we believe that they are inaccessible, cluttered, or otherwise not able to be cleaned, or that they could pose a risk pertaining to safety, liability, productivity, or any other risk. (This should not affect the service price)

 

Damage / Breakage: Non-negligent or Incidental or routine wear, as could reasonably be expected through the course of moving items and cleaning a house, items that are not anchored, or items previously damaged and repaired, are not covered by tidy maids of Frisco. 

• Video and/or photos can be taken onsite

• High space occupancy ratios and or cluttered areas/surfaces raise the risk of breakage. Please note that we cannot be liable if that is the case. 

• We will not be liable for Items attached to vertical services that are not anchored, such as attached with nails with no drywall anchors, or items not attached with anchor straps.  Please note that we are not liable if frames are sticked to the wall and they fall when dusted. We need to be informed in advance so we will not touch them.

• Should new damage or breakage, of a non-routine or negligent nature, occur, please alert the team immediately and feel free to call us. 

• It is important that we are informed of damage or breakage as soon as possible. 

• We will most likely not be able to address damage claims after 24 hours of the cleaning day.

 

Electronics:  tidy maids of Frisco will not clean electronic devices.

 

Inclement or Severe Weather: Cleanings may be cancelled and/or delayed due to inclement or severe weather events. 

• Rescheduling, in the case of a weather cancellation would not be done and the cancellation fee would NOT be assessed if we cancel. 

• Please keep in mind; even if the Frisco area is not majorly affected, weather-related events can still affect our maids ability to travel to Frisco.

• Delays can be expected when we open before or after a weather event

 

Customer Owned Equipment / Products:  tidy maids of Frisco uses only company provided materials and equipment and will not be held responsible for any damage to, caused by, or caused with customer owned equipment or products.  

 

Hazards:  Please exercise caution during and after a service  Surfaces may be wet or slippery.  tidy maids of Frisco will not be responsible for injuries related to the cleaning of the home.

 

Safety Policy: Our Maids will immediately leave the property and the customer will be billed the cancellation rate if any of the following circumstances exist: 

• Environmental hazards

• Heavy clutter

• Simultaneous work (If another service provider is on site or if person(s) on site are performing maintenance or work in the areas to be cleaned)

• Narcotics or drug use

• Illegal activity

• Person(s) present under the influence or otherwise intoxicated

• Person(s) present who are or appear to be ill

• A hostile environments and /or aggressive or hostile person(s) on site (this can include slamming doors, throwing things, yelling, screaming, or otherwise loud or disruptive actions)

• Sexual harassment, lewd behavior, bodily exposure, sexual assault, or behavior consistent with the aforementioned. 

• Aggressive, unsecured, or hostile pets on site

• Unsecured weapons.  

Weapon Policy: All weapons are to be secured.  Our maids are forbidden from touching weapons like firearms, bows, swords, etc..  Please see our safety policy.